Dear [Customer’s Name], This spring has brought an unprecedented amount of rainfall to our region, setting new records. Unfortunately, these weather conditions have necessitated adjustments to our service schedule, particularly affecting our mowing operations. The excessive rain has saturated the grounds, making it impossible to […]

Customer Service Representative (CSR): Hello, thank you for calling Dream Greener. This is Debbie speaking. How can I assist you today? Customer: I’m frustrated because my landscaping work hasn’t been scheduled yet. What’s going on? CSR: I completely understand your frustration, and I apologize for […]

Dear [Customer’s Name], Thank you for your interest in Dream Greener’s services for your lawn and landscape. Before we undertake the re-writing of the proposal with the break-out items you have requested, we assure you that the fee quoted in the existing proposal represents the […]

Subject: Confirmation of Service Cancellation Request Dear [Customer’s Name], We are writing to confirm that we have received your request to cancel your contracted aeration and seeding service with us. Your cancellation has been processed, and the service has been canceled as per your request. […]

Process to follow for won opportunities to obtain payment information: Initial Call (Day 1): Customer Success Team contacts the client. If successful in gathering the required information, notify operations via email at operations@dreamgreener.com with the client’s name, indicating they are ready to be scheduled. No […]

2025 BILLING POLICY Effective Date: January 1, 2025 This policy outlines the billing procedures for all services excluding construction projects with a payment schedule. 1. General Billing Guidelines All services, excluding construction projects, will be billed on a per-visit basis. Invoices for per-visit services will […]