Hiring (Recruitment)

• Responsible for hires related to maintenance and construction including field level managers.

Training, and SOP Development

• Plan and implement training programs.
• Develop safety plans, establish, and refine standard operating procedures (SOPs).
• Ensure team compliance with the company’s standards and practices.

Daily Operations and Staffing

• Set production goals based on budget and oversee daily operations (e.g., 15-minute morning dispatch, end-of-day loading, GPS monitoring).
• Manage staffing schedules and time-off requests to ensure smooth workflows.

Safety Oversight

• Manage safety sign-off sheets and verify field crew participation.
• Maintain safety records to ensure full compliance across the team.

Problem Resolution (Customer-Related)

• Troubleshoot any landscape, hardscape, planting, lawn installation, or damage caused during work and ensure resolution.

Performance Monitoring and Goal Setting

• Establish and oversee key performance indicators (KPIs) such as productivity rates, job costs, labor efficiency, and revenue per crew.
• Monitor performance to ensure adherence to sales, maintenance, and production goals.

Project Oversight

• Oversee the execution and profitability of construction and maintenance projects.

Fleet, Equipment, Parts Management

• Supervise mechanic activities related to the maintenance and care of trucks, trailers, and equipment, ensuring that all repairs and maintenance tasks are executed effectively and efficiently.
• Oversee an organized system for checking, tracking, and returning tools to minimize waste or loss.
• Evaluate and make decisions on quotes and purchase orders to ensure alignment with the annual budget, prioritizing cost-efficiency and resource allocation.

Shop, Grounds, and Fleet Cleanliness Oversight

• Oversee the cleanliness and organization of the shop, surrounding grounds, and fleet to meet safety, efficiency, and presentation standards.

Staff Problem Resolution

• Manage and oversee conflict resolution among team members.