Service Operations & Procedures Archives - Dream Greener Lawn & Landscape

Reply to Client Auto-Renewal Response

Dear [Customer’s Name], Thank you for responding to our auto-renewal notice. As one of our [most] valued clients, your satisfaction is our top priority! Your reply indicates that you may have concerns about your service. Regarding your [X] service(s), how can we better address [your […]

Re-examine, Re-evaluate, and Review Budget Needs & Property Conditions

Dear [Customer’s Name], Thank you for responding yesterday to our most recent email to you. As one of our most valued clients, your continuing feedback and communication with us about your service concerns is most appreciated! Our reciprocal communication is helpful to us and to […]

Question of Fees

Dear Mr. and Mrs. X: Thank you for your email and for expressing your thoughts about the proposal you requested and recently received. We encourage you to explore and research your other lawn and landscape service company options. You’ll find that our fees are very […]

Mowing Shorter Request Response

Dear [Customer’s Name] We received your email OR call regarding your request to mow the lawn shorter. It is our company policy to mow the lawn at 3” or higher depending on fertilizer treatment, growth rates, and grass type. We suggest mowing the lawn twice […]

Mowing Full Season vs. Per Cut Billing Question Response

Dear [Customer’s Name] It’s a full season fee payable monthly and broken down weekly for your convenience in making general comparisons. Thank you, Dream Greener Lawn & Landscape, LLC Licensed and Insured 4991 Library Road Bethel Park, PA 15102 www.dreamgreener.com 412.835.1035

Leaf Cleanup Issue Response

Dear [Customer’s Name] I would like to extend my sincerest apologies for any inconvenience you and your neighbors have experienced due to the delay in our leaf removal services. We understand the importance of maintaining a clean and tidy outdoor environment, and we appreciate your […]

Termination of Services Process & Fees

Account Manager Customer Cancellation Process (Maintenance and Construction) Cancellation Request: The customer must submit a cancellation request in writing, either via email or letter. Service Type Assessment: Determine the type of service contracted, whether it’s Ala Carte/One Time Maintenance, Recurring Maintenance, or Construction. Ala Carte/One […]

Standard Operating Procedures (SOP) Office Administration

OPENING RESPONSIBILITIES If you are the first to arrive secure the front entry gate. Lobby doors unlock at 8:00am. Turn on the music. DAILY RESPONSIBILITIES Conduct daily meeting follow-ups with management. Listen to and return voicemails. Copy all “info” emails into the timelines. Address info […]

Estimate Breakdown Explanation

Dear [Customer’s Name] Thank you for your interest in Dream Greener’s services for your lawn and landscape. Before we undertake the re-writing of the proposal with the break-out items you have requested, we assure you that the fee quoted in the existing proposal represents the […]

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