Support Customer Communication

• Answer and return calls, responding to inquiries within 1 hour during business hours and within 24 hours after business hours, ensuring exceptional customer service and satisfaction.

Assist in Customer Onboarding

• Help new clients understand the onboarding process by providing necessary documentation, service information, and schedules, ensuring a smooth transition into services.

Provide Service Recommendations

• Gather client information and feedback to support the Customer Care Supervisor in delivering tailored service recommendations based on individual client needs.

Maintain Tracking Records

• Update and maintain records of leads, inquiries, complaints, and referral sources to support overall customer engagement and management efforts.

Ensure Tags Accuracy

• Assist in ensuring that Aspire tags for clients are accurate and up to date to facilitate efficient tracking and service provision.

Support Aspire Task Management

• Monitor and update the progress of client-centered tasks within the Aspire system, ensuring that all tasks are current and appropriately assigned.

Client Follow-Up Support

• Participate in proactive outreach to gather client feedback and encourage clients to leave positive reviews, contributing to the overall customer satisfaction strategy.

Assist with Review Follow-Ups

• Follow up with clients to assess service quality and facilitate requests for reviews, providing feedback to the Customer Care Supervisor when necessary.

Aid in Complaint Management

• Assist in researching customer complaints and collaborate with relevant departments to facilitate resolution, providing support to the Customer Care Rep in complaint communcations.

Receive Customers and Deliveries

• Provide a warm welcome for arriving customers and manage the receipt of deliveries, ensuring accuracy and completeness of items received.