Dream Greener Knowledge Base Welcome to the knowledge base. Here, you'll find helpful information about Dream Greener. Human Resources 1 Company Policies (e.g., handbook, code of conduct) Providing a Safe, Healthy Work Place Operations 52 Plant Health Division Lawn Care Process for Aeration, Seeding & Composting Education & Training Treatment Concern Responses Pet & Children Treatment Concerns Response New Puppy Concerns Programs & Information Guides Planting Instructions Spring Aeration Guide Integrated Mosquito Management Program Flea, Tick & Pest Management Program Tree & Shrub Health Program Chemical Treatments Scheduling Categories Monthly Program Guide March April May June July August September October November Treatment Resources Diseases & Weed Facts & Controls Substrate Pasteurization in Agaricus Mushroom Growing Mowing Interval Study Information Turf Rust Disease Nutsedge Facts & Control Liquid vs. Granular Animal Urine Damage in Turf Deer Repellent Program Deer Repellant Cover Letter Deer Repellent Proposal Verbiage Fact Sheets Deer Repellant Facts Sheets Veg Control Fact Sheets Flea, Tick, and Pest Fact Sheets Lawn Fact Sheets Labels & SDS Sheets Lawn Chemical Labels and SDS Sheets Hort Chemical Labels and SDS Sheets Bed Weed Plus and Flea, Tick, and Mosquito Chemical labels and SDS sheets Construction / Maintenance Division Plant Catalog Design / Construction Plants, Materials, and Hardscaping Ordering Checklist Post-Design Construction Steps Checklist Client Questionnaire for landscape design Design Process Steps Pre-Design Meeting Questionaire Mowing Annual Mowing Service Benefits Mowing Interval Study Information Mowing Best Practices And Guidelines Mowing Request Response Standard Operating Procedures (SOPs) Spanish SOP Field Crew Leaders and Drivers Coordinating Sales and Production: An Internal Landscaping Process Outline Morning, Afternoon and Weekly Checks Lawn Mowing Inspections Equipment Organization Policy Equipment Driving Safety Emergency Protocol for Dream Greener Landscape Operations Emergency Procedures Sales 9 Sales Training & Scripts Sales Territories General FAQ Flea, Tick & Mosquito FAQ Design/Build FAQ Tree and Plant Healthcare FAQ Lawn Healthcare FAQ Landscape Maintenance FAQ Customer Journey Process Dream Greener Process Aspire Knowledge Base Integration Aspire Portal Instructions Customer Support 54 Policies & Procedures (e.g., response times, escalation protocols) Client Advisories Pet Owners DIY Fertilizer Advisory Notification of Rescheduling Your Upcoming Mowing Service Mowing Best Practices & Service Guidelines Mowing Advisory Early Start Leaf Cover – Rescheduling Mowing Service Client Payment Notifications Important Update Regarding Lawn Service Schedule Handling Landscaping Work Delays Due to Rain – Phone Script Estimate Breakdown Explanation Confirmation of Service Cancellation Request SOP Calls for Payment Info Billing Policy (Effective 1/1/25) General Client Communication Upcoming Service Schedule Confirmation Question of Fees Thank You for Your Interest in Dream Greener Thank You for Contacting Dream Greener Benefits of Hiring Dream Greener Internal Use & Procedures Reply to Client Auto-Renewal Response Re-examine, Re-evaluate, and Review Budget Needs & Property Conditions Phone Inquiry & Lead Qualification Our Process Estimate Breakdown Explanation Service Operations & Procedures Reply to Client Auto-Renewal Response Re-examine, Re-evaluate, and Review Budget Needs & Property Conditions Question of Fees Mowing Shorter Request Response Mowing Full Season vs. Per Cut Billing Question Response Leaf Cleanup Issue Response Termination of Services Process & Fees Standard Operating Procedures (SOP) Office Administration Estimate Breakdown Explanation Cancellation & Service Requests Request to Reschedule Email Weather-Related Rescheduling Confirmation of Service Cancellation Request Cancellation Request Handling Process Cancellation Policy Instructions Customer Interaction Protocols Proposal Follow-Up Call Script How to Prepare for Dream Greener Service Visits DG Response to Client Snow Services Concerns Customer Red Flag Signs During Calls Ask for a Google Review Template FAQs & Troubleshooting General FAQ Flea, Tick & Mosquito FAQ Design/Build FAQ Tree and Plant Healthcare FAQ Lawn Healthcare FAQ Landscape Maintenance FAQ Training Materials Support Resources & Programs E- Books Support Resources & Programs Treatment & Vegetation Control Pruning: An Introduction to Why, How, and When Hydrangea ID and Pruning Guide Liquid Fertilizer Document Spring Aeration Guide Pet & Children Treatment Concerns Response Vegetation Control Services
Human Resources 1 Company Policies (e.g., handbook, code of conduct) Providing a Safe, Healthy Work Place
Operations 52 Plant Health Division Lawn Care Process for Aeration, Seeding & Composting Education & Training Treatment Concern Responses Pet & Children Treatment Concerns Response New Puppy Concerns Programs & Information Guides Planting Instructions Spring Aeration Guide Integrated Mosquito Management Program Flea, Tick & Pest Management Program Tree & Shrub Health Program Chemical Treatments Scheduling Categories Monthly Program Guide March April May June July August September October November Treatment Resources Diseases & Weed Facts & Controls Substrate Pasteurization in Agaricus Mushroom Growing Mowing Interval Study Information Turf Rust Disease Nutsedge Facts & Control Liquid vs. Granular Animal Urine Damage in Turf Deer Repellent Program Deer Repellant Cover Letter Deer Repellent Proposal Verbiage Fact Sheets Deer Repellant Facts Sheets Veg Control Fact Sheets Flea, Tick, and Pest Fact Sheets Lawn Fact Sheets Labels & SDS Sheets Lawn Chemical Labels and SDS Sheets Hort Chemical Labels and SDS Sheets Bed Weed Plus and Flea, Tick, and Mosquito Chemical labels and SDS sheets Construction / Maintenance Division Plant Catalog Design / Construction Plants, Materials, and Hardscaping Ordering Checklist Post-Design Construction Steps Checklist Client Questionnaire for landscape design Design Process Steps Pre-Design Meeting Questionaire Mowing Annual Mowing Service Benefits Mowing Interval Study Information Mowing Best Practices And Guidelines Mowing Request Response Standard Operating Procedures (SOPs) Spanish SOP Field Crew Leaders and Drivers Coordinating Sales and Production: An Internal Landscaping Process Outline Morning, Afternoon and Weekly Checks Lawn Mowing Inspections Equipment Organization Policy Equipment Driving Safety Emergency Protocol for Dream Greener Landscape Operations Emergency Procedures
Sales 9 Sales Training & Scripts Sales Territories General FAQ Flea, Tick & Mosquito FAQ Design/Build FAQ Tree and Plant Healthcare FAQ Lawn Healthcare FAQ Landscape Maintenance FAQ Customer Journey Process Dream Greener Process Aspire Knowledge Base Integration Aspire Portal Instructions
Customer Support 54 Policies & Procedures (e.g., response times, escalation protocols) Client Advisories Pet Owners DIY Fertilizer Advisory Notification of Rescheduling Your Upcoming Mowing Service Mowing Best Practices & Service Guidelines Mowing Advisory Early Start Leaf Cover – Rescheduling Mowing Service Client Payment Notifications Important Update Regarding Lawn Service Schedule Handling Landscaping Work Delays Due to Rain – Phone Script Estimate Breakdown Explanation Confirmation of Service Cancellation Request SOP Calls for Payment Info Billing Policy (Effective 1/1/25) General Client Communication Upcoming Service Schedule Confirmation Question of Fees Thank You for Your Interest in Dream Greener Thank You for Contacting Dream Greener Benefits of Hiring Dream Greener Internal Use & Procedures Reply to Client Auto-Renewal Response Re-examine, Re-evaluate, and Review Budget Needs & Property Conditions Phone Inquiry & Lead Qualification Our Process Estimate Breakdown Explanation Service Operations & Procedures Reply to Client Auto-Renewal Response Re-examine, Re-evaluate, and Review Budget Needs & Property Conditions Question of Fees Mowing Shorter Request Response Mowing Full Season vs. Per Cut Billing Question Response Leaf Cleanup Issue Response Termination of Services Process & Fees Standard Operating Procedures (SOP) Office Administration Estimate Breakdown Explanation Cancellation & Service Requests Request to Reschedule Email Weather-Related Rescheduling Confirmation of Service Cancellation Request Cancellation Request Handling Process Cancellation Policy Instructions Customer Interaction Protocols Proposal Follow-Up Call Script How to Prepare for Dream Greener Service Visits DG Response to Client Snow Services Concerns Customer Red Flag Signs During Calls Ask for a Google Review Template FAQs & Troubleshooting General FAQ Flea, Tick & Mosquito FAQ Design/Build FAQ Tree and Plant Healthcare FAQ Lawn Healthcare FAQ Landscape Maintenance FAQ Training Materials Support Resources & Programs E- Books Support Resources & Programs Treatment & Vegetation Control Pruning: An Introduction to Why, How, and When Hydrangea ID and Pruning Guide Liquid Fertilizer Document Spring Aeration Guide Pet & Children Treatment Concerns Response Vegetation Control Services