Emergency Procedures

Table of Contents

Emergency Procedures #

In the event of an accident, breakdown, or any other unexpected situations that may occur on the job, follow these procedures:

Ensure the safety of all crew members and individuals involved. If there are any injuries, immediately call 911 emergency services for assistance.
Secure the area by setting up cones and warning signs to alert others of the situation.
Contact your supervisor or manager to report the incident and provide details of what happened. Call at 412.999.6462, or at 412.370.5093
Take photos or document the incident for insurance and reporting purposes.
Follow any additional instructions provided by the supervisor or manager regarding next steps, such as contacting towing services or arranging for repairs.

Effective communication is crucial for smooth operations. Follow these protocols:

Report any issues or concerns to supervisor immediately.
Use designated communication channels, such as mobile phones, text, and email, to stay in contact with other crew members and supervisors.
In case of emergencies or urgent situations, contact the appropriate emergency services first and then inform the supervisor or manager.
Document any incidents or problems by filling out an incident report or logging them in the designated system.
Follow specific instructions provided by the supervisor or manager regarding communication during specific scenarios, such as contacting specific personnel for different types of issues.

Maintaining professional conduct is essential for representing the company positively. Follow these guidelines:

Interact with clients and the public in a polite, respectful, and professional manner at all times.
Address any complaints or difficult situations calmly and professionally, seeking resolution and ensuring customer satisfaction.
Follow company policies regarding behavior and appearance, including dress code and grooming standards.
Seek guidance from supervisors or managers if unsure about how to handle a specific situation.
Maintain confidentiality regarding client information and company operations.
Treat company equipment and vehicles with care and respect, ensuring they are kept clean and in good condition.